tv goes black or gets fat horizontal lines thru picture, must turn tv off. sound goes out on some channels for day. picture gets distorted constantly. have called 4 times now and not one return email. found out i will have to ship item with insurance plus a fee, just...Read more
This is 11/07/17 - Originally called 8/23/17 & gentleman gave me a case#, along with a work order # and told me to email the following to firstname.lastname@example.org Problem with TV, Maker of TV, Model #, Serial #, Case # & work order #, copy of receipt, where I...Read more
I didn't like
- Problem not resolved despite serveral calls and emails
We purchased an TV from Walmart and after 6 months the screen and sound went out. I contacted them and they had me to ship the product back to them at my expense. They sent it back after a few weeks and 3 months later it did the same thing. I contacted them again but...Read more
Curtis International - Worst ever experience on TV warranty.
Provided all required info, repeatedly . Tried repeatedly for over month after TV shipped and received by Curtis. All could get was "your case is being processed" and "we have no capability to elevate or get additional info". Wait to be contacted which never happened.
Curtis International - Refurbished television
I purchased an RCA tv from walmart in 2015. It is just over 2 yrs old and is giving me big time problems. Tried everything to fix it and nothing works.
Curtis International - 50 proscan tv
Tv failed at 30 days. Cust serv did nothing. Email was no response.
Rca Tv Review
I bought a 32 inch T.V as a gift . The couple did not open the box a few months later . Still under 1 year and I still had my receipt . When the T.V was taken out of box the panel was defective . They will not honor warranty , even though it's under Year . Customer service at Curtis is a joke , and I would never buy a Curtis product again . I intend to go further with this .
we purchased an Igloo freezer with confidence that it was a good reliable product..... ha ha bad joke because we had it filled with a variety of meats. Went to bed one warm night and woke up in the morning to find the whole freezer very hot and the floor full of blood...Read more
I didn't like
- No interest in helping with problems with their products
- Useless information they in
This is the latest email I sent reagardig an Igloo Chest Freezer that stopped working. After a month of no action on your part and reading that others have undergone the same misfortune in dealing with Curtis International, I have come to the conclusion that your...Read more
The company puts you on hold forever. This is my 15th time calling the company and I have not spoke to anyone, as of yet. I left my name on their voicemail to get a call back from them and I have not received a call back. This was a week ago. I left my number to get a...Read more
TV broke after less than a year. I called a week ago, they took my info and said i would get an info in 24 hrs or less with next steps. A week went by NO email. I called at 11am, got the automated "lots of people on the line, leave a message and we'll call you back....Read more
I didn't like
- Customer service
the contact number is a joke,after a week of trying my wife and i both finaly they called me back they logged that i hung up on them when i lost cell reception,i have a cf# but never got the email we were suppoused to recieve SHOULD be COUSTUMER DISSERVICE,im thinking...Read more
Customer Service refused to help me or transfer me to a support tech. I supplied my Tv Model number PLDED 5068ac. Just had simple questions concerning the connection of a sound bar. The Manual is unavailable from their website, so I needed a tech answer. She could not...Read more
Bought a sound bar awhile back and after it broke I tossed it and went to get the same one from the store i purchased it from. Turns out that sound bar is discontinued "witch is fine". Contacted Curtis international / Sylvania "same co" and tried to special order...Read more
Do you have something to say about Curtis International? What happened? What can we help you with?