Curtis International

Why does Curtis not honor the warranty on Frigidaire mini refrigerators? Why does Frigidaire hide behind Curtis?

Why is Curtis hiding from consumers and not allowing reviews on Amazon? They can't hide from everything or everyone. These mini refrigerators are only the start of an upcoming purchasing project. I have been purchasing Frigidaires for over 20 years and even when I worked building retirement communities and hotels.

But no longer if this is how the company is going to react to their products not working properly. If Curtis does business like this and Frigidaire hides behind Curtis, then you will lose my business forever.

Do right by this customer and let me return the mini refrigerators I purchased for $179 each. It's a cheap way to lose or win loyalty and customer satisfaction.

I purchased a portable dvd player form them. I do not use it very often, just to watch a movie every once in a while.

It stays charged for a few hours. So, since Ive had it I havent had to charge it.until now. When I looked for the a/c adapter that was supposed to be included to plug the cable into the dvd player so I could plug it into the wall to charge itthere wasnt one. But, I wasnt to concerned, I thought I could one these I have at home.

NOPE! Because the adapter it uses has the smallest slot to plug into and the stores and Amazon does not sell them (I checked) When I contacted customer service (after several emails and pictures sent) they stated the part was not available.!!

I dont understand how a crucial part for a product they continually sell cannot be available. Basically, the portable dvd player I purchased from them is useless and worthless to me.

Purchased an RCA television (Model#RHOS654SM) on April 7, 2022. A horizontal line appeared on June 24, 2022 across the entire screen.

On a two month old TV! This unit was purchased at a local retailer partially with loyalty points as I am disabled and on a fixed income, and it was the only way that I could afford a new television. I needed a bigger screen to be able to see the picture clearly.

When I contacted Curtis, they instructed me to send pictures of the front and back of the unit as well as the purchased details. As this is a larger unit, I had some helpers come over and install it on a wall mount.

As a disabled person, it was not possible for me to do any of the things Curtis required without assistance.

After asking for some help, I got the pictures taken and sent off. Curtis said that they would review and determine if I would get a new TV or a refund for my purchase. A refund! For a unit that I bought on sale in addition to my loyalty points that I saved for a year!

I explained that simply sending me a cheque for my purchase price would mean very little as the amount that paid was significantly less than the price of a replacement unit. My requests fell on deaf ears. Instead, I got automatic email replies requesting the same things over and over. Cut the cord, scrape the serial #, etc, etc.

Great. Except that I would be completely without a television.

So, basically, Curtis International is a scam outfit that may or may not actually their warranty on the junkie products that they sell. If I bought a blender that quit after 2 months, I would expect to get a replacement blender.

What Cutis offered was a cheque for me to go get a 20" discount brand television at a discount wholesaler. Skip this brand completely!