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It took endless hours of phone calls that were never updated on support file. Endless hours of back and forth email, with Curtis international never having record of reply emails or pics sent for support file .

All for a replacement remote that never worked from the beginning. Finally after 4 months SEE THE BELOW from Curtis International. Hello, A new factory original remote is $30.00 (shipping and taxes included). Please note the warranty on accessories 90 days.

Please leave your shipping information and a phone number where we can call you for payment via credit card (Visa/MasterCard). Thank you No apology nothing. IF IT WAS ALL ABOUT 30.00 BUCKS I WOULD HAVE PAID MONTHS AGO WHY GIVE YOUR CUSTOMER THE RUN AROUND FOR MONTHS. Will never by another Curtis International product.

This company does not deserve your hard earned money. Say no TO RCA.

Product or Service Mentioned: Curtis International Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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