Product: Curtis International Customer Care Clear all filters (0 of 26 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Please feel free to contact them at your convenience to explore service support. Thank you ** PLEASE NOTE – for added support and efficiency –> to respond directly to this email and to not start a new email chain. Customer Relations - Curtis International Ltd. They do...
Read more
Anonymous
Anonymous

I completely agree with you, RCA used to be a good brand.I received a phone call from someone call Edwin, try to reach him on Monday...Guess what it the call center. And of co...

Anonymous
Wanda Evans

Purchased an igloo portable ice maker on 4/17/17 with 2 year product replacement plan. It stopped working on 4/10/18. I tried to make a claim on the product plan on 4/10/18 an...

2.0
Product
Curtis International Customer Care
#1237611
Reply to reviews
Hello Thank you for your call. From the information you have provided, your unit is beyond the manufacturer’s warranty period. We would like to inform you that it would be best to contact a local trusted repair facility to explore out of warranty repairs. If needed,...
Read more
Anonymous
Dominick

Do not purchase anything from RCA/ Curtis International, TORONTO ON.CANADA.Poor poor customer service

Product
Curtis International Customer Care
#1237038
Reply to reviews
Called customer service to get remote code because Bell Fibe had no code listed that matched Technicolor TV Brand. Have to use 2 remotes, one to change programs and one to change volume. One week later, Customer Service did follow phone call on my case file. Told them...
Read more
Anonymous
BrainyFlea

Just got a customer service email saying they had no codes for other remotes and to look online. Easy brush off. There are no codes online for Technicolor brand.

3.9
Product
Curtis International Customer Care
I liked
  • Phone agent very pleasant
I didn't like
  • Technical support did not respond
#1233735
Reply to reviews
I called to purchase a remote for my rca tv.I was informed that call center would relay info and would receive an email with instructions to purchase.Waited 3 days no response, called again,was told they were putting my inquiry into expedited response...received email...
Read more
Anonymous
Anonymous

No this issue waas not resolved, still hhaave the brokeen igloo and was not rrefunded or reeplaced

Product
Curtis International Customer Care
#1205056
Reply to reviews
Bought a tv on november 27th called customer service dec.5th contacted them again on dec.28th did not hear from them till feb 5th kept calling and finally feb 16th supposedly will get resolved
Read more
Anonymous
Ryan

Same thing happened to me. Bought tv in January, by February it stopped working. Claim is still "being reviewed" according to the customer service center in the Philippines. I...

Anonymous
Connie

Did you get it resolved? I have been trying for 2 months to get past customer service. Took 4 times to get a case number because they couldn't get my email address correct. Th...

2.1
Product
Curtis International Customer Care
#1191627
Reply to reviews
Bought a television nov.28,2017 contacted customer service December 5th sent info the asked for Dec 28th.Feb 5th received an email they did not receive any information called and they said someone would email me that day. Never heard back. Feb 12th called again and...
Read more
2.8
Product
Curtis International Customer Care
#1191328
Reply to reviews
RCA Microwave.Quit at 84 days. SO FAR: 12 text messages, 42 calls (including 3 to corporate office), with NO attempt on their part to resolve this issue. Tried to find out the local Warranty Service Center (Atlanta area) so I could take unit in to have it checked....
Read more
1.3
Product
Curtis International Customer Care
I didn't like
  • Lack of any support
#1180707
Reply to reviews
Endless hours of back and forth email, with Curtis international never having record of reply emails or pics sent for support file . All for a replacement remote that never worked from the beginning. Finally after 4 months SEE THE BELOW from Curtis International....
Read more
Product
Curtis International Customer Care
#1177724
Reply to reviews
Bought a tablet it is now locked.And I called to get help with trouble shooting. All I got on the phone was alot ad advertisements on things that I don't want or need. And I never spoke to anyone. So now the tablet is no use to me. A very sorry company and their...
Read more
1.0
Product
Curtis International Customer Care
#1160034
Reply to reviews
Called to do a warranty on my Proscan TV.When I got to the call center keemi said he was warranty support but had to gather my info to send to warranty support. I asked to speak with his supervisor he told me they don't have supervisors then I was told the supervisor...
Read more
1.0
Product
Curtis International Customer Care
#1143038
Reply to reviews