Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Purchased in January and stopped working in May. The company says I have to pay $7 for "insurance to return the item" and I also have to pay to ship it back.

I've never heard of such a thing for a defective product. Any time I have ever had an issue with a defective product for another company, I was not required to pay for the return shipping. This ice maker has a 20 lbs shipping weight. The estimated cost to ship is about $45.

I only paid $100 for the unit. Even worse, this company has employed foreign workers who speak broken English, at best, to facilitate their customer service.

I will never purchase another Igloo product in my life, or any item sold by this distributor. Horrible customer service.

Product or Service Mentioned: Igloo Ice102 Ice Maker.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $100.

Preferred solution: I want nothing more than a prepaid return label to return the item and then to receive a replacement..

I didn't like: Poor customer service with regard to defective products.

Company wrote 0 private or public responses to the review from Jun 20, 2017.
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