1.4
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
1 comment

Purchased a television last Nov, Was fine for a few months, then no picture or sound. Model(TCU5563) Have sent 8 emails with the required pics, warranty , sales receipt.

Many phone calls made for help, just to hear I will receive yet another email. I am a single mother, on a budget. Saved for the tv, and now have none!!!!! Case file CF0604182602.

I want a full refund. $463.04. I am going to social media soon if I don't hear back!!!!!!!!!!!!!!! I don't understand why there is a customer complaint number, yet nothing gets resolved.

And believe me, I have tried many times the trouble shooting in the manual. Why can't you stand behind your product!!!!! We have no tv repair services where I live, and I am sure not paying to ship a 55 inch tv to Ontario.

Please respond to your angry customers! thanks.

Reason of review: Poor customer service.

Monetary Loss: $463.

Preferred solution: Full refund.

I liked: Tv was good when it worked.

I didn't like: Problem not resolved despite serveral calls and emails.

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Anonymous
#1582068

OMG GIRL! i am in the SAME BOAT WITH THEM!

paid 400$ for a TV, and they WONT HELP ME!

they even made me smash my tv to prove it was broken, and they wont respond to me. now i have NO TV

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