Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Value for money

I bought a RCA TV imported from China by Curtis International on 26 December at Leon's in Hamilton. The TV worked for about 6 months and suddenly stopped working.

It is no longer showing even any power. I tried everything I could, but the TV is not working. For 3 weeks now I have contacted Curtis's customer service, provided all the information they requested, including the photos and the receipts and called many times but so far no reaction from their side. When you call, call center agent just tell you that your case is being taking care by customer service.

I requested to talk directly to anyone from customer service, but was told that it was not possible.

I'm just concluding that this is just a so-called company specialized in importing rubbishes from China to Canada.

Get away from any product imported by Curtis International. It is not a serious company.

Reason of review: Bad quality.

Monetary Loss: $358.

Preferred solution: Let the company propose a solution.

I didn't like: Dishonest business practices and very very poor customer service.

Company wrote 0 private or public responses to the review from Aug 06.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like