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Points:

- They are openly discourteous and and uninterested from the moment they come on the line insisting on first/last name and phone number before even asking how they can help

- They do not listen to what's said to them when it is said, costing needless delay and irritation when the cust has to go back and restate everything again, once reps have gone thru their programmed steps in the order they've been programmed to follow.

- They are arrogant and speak at the customer as if the (paying) customer is a fool and the Curtis Int rep is all-knowing...as if it's the Curtic Int rep whose time is being wasted on the uncooperative (paying) customer

- They have no problem arguing at the customer and flat out telling a customer that they're wrong and that the rep is the specialist, the customer simply isn't trying hard enough or doing it the right way.

I would not recommend this company or its products to anyone. Once you purchase the product (and I've tried a few not realizing it really is the poor quality level of the company not the product specifically) you find the many issues with it. On this last occasion I bought a PROSCAN tablet. Below is what I experienced:

On calling for customer service (800-968-****) I got a rep immediately asking for first and last name (there's no hi I'm....how can I help you...let me see how we can help you with that). For 3 nights I've tried to call and get multiple electronic issues resolved on a product I just purchased, and each time I've called it's been the same. When I did open with 'I'm calling to register and get help with the system' I was still put thru the hoops to give first last name and phone - to then be told sorry they don't find me in their system. Didn't hear a word I said when I started.

Tonight, once they registered me, I asked about 2 technical issues, which even a tech down here (in the US) couldn't resolve. We never got to the 2nd. They repeatedly insisted I go through their steps, which I did - repeatedly - but repeatedly there was no option for what they suggested and no scroll down below the last option on the screen. I was told with annoyance that I wasn't doing it right / that is WAS there, I just needed to follow their instructions / if I said that I did put my finger on the icon and scrolled down but only the right side of the page scrolled - I was told no no you need to put your finger on the left side - but I had - no no, that I must do it on the left, look for the icon - and so on and so on. I was eventually passed to a tech who told me repeatedly that the section (below "apps") was there and that they were in fact trying to help me, but that I just wasn't putting forth the effort. He continued to tell me to do exactly what the girl before him had said, and still the same results. By this time I'm offended beyond belief and sound it - Ive blown thru 30 minutes of time to be told by this guy that he is a tech and knows these things and that I just need to follow what he says and that it is there regardless of what I say.

I mentioned I'd bought it on sale/clearance through a Big Lots and suggested what they were sent may be the issue. It was insisted that they'd never send out something that didn't have all on it and working. I asked his name and was given a first name with last of williams. After once more insisting I try the same again, he now informed me he needed to put me on hold while he checked on something, just to make sure (initially it was me not seeing something right in front of me, not admitting it, or simply too dumb to follow instructions - but after 30 minutes it's time to check on something just to make sure).

I was blind txfrd to someone claiming to be a supervisor. On asking her name I was given a first followed by the same last name as the tech (go figure) so I asked for a rep ID. I was told they're not authorized to give out their IDs. She was the one who ultimately told me I'd probably want to take it back to the store of purchase and exchange it. I said I'd return it and never purchase anything with their name associated again. By the end of the call, an hour after starting, as regards ease vs difficulty were personal purchases are concerned, I cannot describe the irritation...especially over knowing I'd taken the time to buy, paid money for, and taken the time to troubleshoot this company's product.

There are far better products with far better service - actual "customer" service.

Location: West Jordan, Utah

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Guest

I am having trouble getting my tablet replaced....

Guest

I have been fruitlessly searching the internet for drivers for the Proscan PLT-1090-K tablet with Windows 10 - not on their website. The toll-free number has been changed, and I hear "If you wish to be connected to the new number, you will be charged $3.84". Sounds like a fly-by-night outfit.

Guest

Spoke to "Robert". About a wine cooler that I ordered, didn't mention that it took 6 weeks to get delivered, wasn't rude, argumentative or even irritated?

Until I spoke to " Robert". Who was having trouble with English and made it perfectly clear that my call was an inconvenience for him. I ordered a 30 bottle wine cooler and when it arrived it yesterday it is missing a rack? Not the end of the world!

After being on hold for 20 minutes listening to very loud bad music he came back to inform me that I am wrong, that I need to take pictures of all sides and racks, file a complaint and some one might get ahold of me at some point?

I told him that he was completely useless (not a mean person, hoping that it was one of those"recorded call's" that we here about). I hung up and I am telling anyone that will listen to stay away from igloo products and especially curtis international products!

Guest

I agree i work at Wal-Mart in the electronic department i will make sure i inform my customers not to buy any of there product's. I purchased a portable DVD player for trips so my 18month old can enjoy the ride with a easy relief wouldn't you no it it broke after 2months it won't read d vds keep saying no disks i called to get replaced or money back i was sent through hoops i even purchased replacement plan i was told i have to send it back pay ups fee send $7 and wait 8week on return if they could fix it i was so upset why am i being punished for having faith in there product which failed me i demanded a new one im not paying and waiting 8week for a possible fix i couldn't understand there English and they are very rude talk to you like your *** i keep being told were talking to corporate about the issue why is it such a big deal to give me satisfaction there product's are junk im getting ready for a long trip one purpose of buying dvd player for car now look im being tossed to the side be such of it i will most definitely steer my customers away from there product's im still waiting well see what run around ill get this evening when i csll on check up of my claim

Guest

I will never purchase a Proscan or Curtis product again. Their customer service is not only bad, their reps are not well enough trained to be helpful.

I was attempting to set up the remote for a new TV (my third Proscan product, but first experience with Customer "Service"). The rep said she had to check something. Then cut me off. I had to call back and get in the *** a second time and then had to repeat all the info a second time.

My question was a fairly simple one, as it turns out. The place where cables were color coded had nothing that matched my cables. Where I had previously had 8 color coded buttons (on a unit I bought 3 years ago) this model only had three. First, the girl couldn't understand that I didn't have a red or blue or green connector.

I asked if there were other buttons or connectors that I was missing. She said the whole problem was with my satellite provider and that I'd have to talk to them. Huh??? She was totally useless and borderline rude.

Later, talking to my satellite provider, and trying every combination under the sun, I was about to re-pack the TV and just return it to the store. As I turned the TV upside down, I saw well concealed connectors. THIS was where my model had placed the color coded connectors I needed. My satellite provider hung in there with me and was as happy as I was when the doggone TV finally worked.

The Curtis rep, even though she had my model number, obviously didn't know that there were all but invisible connectors available.

I don't care how good a product may be...if there is no customer support, I won't buy it!

Guest

Could not have said this better myself. Absolutely worst company I have ever dealt with. I will NEVER buy another proscan product again.

Guest

I just posted below. The customer service representative is actually harassing me and I do not know what to do.

The night he called and cursed at me disgustingly he actually called me 16 more times very rapidly that night. The next night, tonight, he called again. Second time he left me a scary message and called me a ***.

I called the company back and the guys said no one was a manager or supervisor there and I told him I was being harassed then he hung up on me. I tried to call back 3 times and keep getting hung up...HELP!

Guest

My tv just stopped working after less then a year I bought it. I got upset because they guy told me I had to pay to ship the tv so I cursed and hung up.

The rep then called me back at least 5 times. I answered once and he said, and I quote this seriously " you ***. You wanna be *** by me" he actually kept repeating it. I am completely and totally shocked.

He even kept trying to call beck after I hung up again!

!! What in the world?!?!?!?!

Guest

horrible horrible customer service. no remote no power cord. never never never never

will i purchase one of their products and returning all 4 tvs i bought as christmas gifts.

attitude so rude so impolite horrible

Guest

Hi my I wont say..I purchase a proscan tablet a month ago...when I turned it on it worked fine....I turned it of for a week.....when I truer to turn it back on it wouldn't come on so I put it on charge for the day it still wouldn't come on...the store wont take it back because my boyfriend cant fine the bill ....now I have know tablet and i loved it ....its my first one...now I done know what to do with it...can someone please help me...please and thank you.

Guest

I purchase an tablet 2 /14 for my wife birthday well it stop working sented for repairs they told us 2/8 weeks .it been 6months not tablet.

Guest

Just got off phone with them. We also bought a PROSCAN tablet from Big Lot's.

Product only had a 90 day warranty of parts and labor... and sitting playing the tablet, the screen started cracking all over the screen! Since it could not be repaired, we ended up eating the tablet... said there was nothing we could do!

This company has *** products, not worth buying! STAY AWAY!

Guest

Agreed! This company is HORRIBLE.

DO NOT DO NOT DO NOT buy from them. My product was missing pieces, which I was subsequently told, AFTER being shunted to Igloo (who said in no uncertain terms they were NOT responsible for Curtis INT screw ups, showing how often it happens) then to Walmart (huh?), that the parts I needed were not available. How is that even possible?

Someone built the *** thing...

AND to top it off, their customer service provider is NOT American domestic, with incredible language barriers.

I finally got my money back, but it took a month.

AVOID CINT at all costs, save yourself!

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